Help Center — Flower Delivery to Mexico
LatinFlores delivers flowers to homes in Mexico the same day. If you order before 12:00 noon (local time in the city), Monday to Saturday, we deliver today in Mexico City, Monterrey, Guadalajara, Zapopan, Cancún and Tijuana, and we reach the whole country. You can order from any country.
Frequently asked questions about sending flowers to Mexico
Is same-day delivery available in Mexico?
Yes. If you order before 12:00 noon (local time in the city), Monday to Saturday, we deliver the same day in Mexico City, Monterrey, Guadalajara, Zapopan, Cancún and Tijuana. In other cities, subject to availability.
Do you deliver on Sundays and public holidays?
Yes. To deliver on a Sunday or public holiday, order at least 48 hours in advance.
Which cities in Mexico do you deliver to?
We have our own prices in 21 cities: Mexico City, Guadalajara, Zapopan, Monterrey, Cancún, Tijuana, Querétaro, Mérida, León, Hermosillo, Aguascalientes, Mexicali, Puebla, Ciudad Juárez, San Luis Potosí, Morelia, Saltillo, Chihuahua, Ecatepec, Acapulco and Nezahualcóyotl. In the city selector some appear under their official Spanish names: Ciudad de México, Heroica Puebla de Zaragoza, Santiago de Querétaro, Acapulco de Juárez and Ecatepec de Morelos. For other cities, choose “Resto de México” (rest of Mexico) on the product page: when you pick the city and date you'll see the available delivery days. You can see cities and delivery hours.
What are your delivery hours?
From 9:00 a.m. to 7:00 p.m. (local time in the city), no exact time guaranteed. On very busy dates, if we can't deliver that day, we'll contact you to offer next-day delivery, a product change or a refund.
Can I pay from abroad?
Yes. You can pay with Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay or Shop Pay, among others. Checkout shows all the payment methods available in your country, and you see the total with delivery before paying.
Which currency do I pay in?
In USD or in your country's currency. The system converts automatically based on your location.
How much is delivery?
The price of the arrangement depends on the city you choose. Home delivery in Mexico costs USD 14.99, one delivery fee per address even if you order several products, and you see it in the order summary before paying. Very remote areas may have a surcharge: we'll call you first and only charge it with your authorization. See delivery costs.
Do breakfasts, gift baskets and cakes have other conditions?
Some products need more notice or are only delivered in some cities (for example, several breakfasts only in Mexico City): you'll see it on each product page. In combos with a cake, the cake and the bouquet may arrive separately.
Can I schedule delivery for a specific date?
Yes, up to 30 days ahead.
Is a card with a message included?
Yes, free with every order.
What if the recipient isn't there?
We try to contact them and, if possible, leave the arrangement with someone they trust. If we can't reach them, we'll contact you to arrange a second delivery.
What if something isn't right?
Write to us within 24 hours of delivery with a photo. We review each case and, where appropriate, offer a replacement, redelivery or refund. See our refund and satisfaction policy.
How to order from abroad
1. Choose your arrangement and the delivery city in Mexico.
2. Choose the delivery date and write the card message.
3. Enter the delivery address.
4. Pay by card, PayPal or another available method.
5. A local florist in Mexico makes the arrangement by hand and delivers it. You get a confirmation by email.
Most requested occasions in Mexico
We send flowers for birthdays, Mother’s Day, Valentine’s Day, anniversaries, graduations, sympathy and Christmas. Our local florists make each arrangement by hand, with fresh seasonal flowers.
Contact
Email: flores@latinflores.com
WhatsApp: +593 96 998 2973
Phone: 1-888-493-8030 (toll-free from the US)
